Is he back to work or still on sick leave ??

No, I don’t… is he that bad?

I don’t agree at all! He did a great job.

“One customer relations officer I know in a big hotel here in Malta is a dentist by profession, he has an outgoing personality, and knows how to deal with his hotel clients (sometimes big conferences), he’s formidable because he does it with gusto and intelligently.”

Yes, and he was also struck off the medical register, which is how he ended up in the hospitality industry in the first place.

It will all change, chavsRus, when “ghajjtuli Joseph, inhobbkom” rules the country in a few years’ time. The blue-eyed boys will be replaced with red in tooth and claw who are super qualified, capable and very efficient all at the same time. Can’t get any better.

Public relations is an art. Even with experience in journalism, working in PR shows you to be in completely different waters. Anyone in such a position should know that the cardinal rule is to keep tight rein on the tongue, no matter how right one thinks one is.

While I do believe that DCG has made the point and does not need to labour it further, Mr. Mangion needs to take a deep breath, apologise to his client (even if he thinks he’s right, that is immaterial, he is into custorer relationship too in that position) and put the whole thing down to experience. When in a hole don’t dig.

[Daphne – I have made it clear already that I don’t want an apology, that this is not about ‘my feelings’ and that the point at issue is whether or not Mr Mangion is fit for the job. This is not about the incident, but about what the incident says about Mr Mangion’s suitability for the role.]