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	Comments on: Now this is true arrogance	</title>
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	<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/</link>
	<description>Daphne Caruana Galizia is a journalist working in Malta.</description>
	<lastBuildDate>Tue, 21 Aug 2012 21:33:05 +0000</lastBuildDate>
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		<title>
		By: George G.		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-355052</link>

		<dc:creator><![CDATA[George G.]]></dc:creator>
		<pubDate>Tue, 21 Aug 2012 21:33:05 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-355052</guid>

					<description><![CDATA[Mela insejtu kif il-Gozo Channel baqat tistenna c-chairman?]]></description>
			<content:encoded><![CDATA[<p>Mela insejtu kif il-Gozo Channel baqat tistenna c-chairman?</p>
]]></content:encoded>
		
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		<title>
		By: R.		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352925</link>

		<dc:creator><![CDATA[R.]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 21:04:34 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352925</guid>

					<description><![CDATA[&quot; I’m thinking it’s going to be a really bad idea to use Air Malta after 2013. We’ll be waiting for Joseph and Michelle, for Jason, for Silvio, for Anglu, for Mr and Mrs Simone Cini, for Mr and Mrs Charlon Gouder, and – why not? – for Judge and Mr Consuelo Herrera and their nice friends Mr and Mrs Carmen Pullicino Orlando. &quot; 

Oh my! I just might forget about the shambles the current administration has created at the national airline and vote them back into power because of this.

Daphne, this very thing happens regularly at Air Malta right now and it has happened for years. I know for a fact that Air Malta planes regularly have to wait for MPs, speakers and MEPs from the PN&#039;s ranks because they didn&#039;t get up early enough to beat the morning traffic, or they simply could not be bothered to board the plane with the rest of the plebs... 

At least if you&#039;re going to try scaring people about how bad a Labour government could be, try doing it with stuff their counterparts aren&#039;t already doing.]]></description>
			<content:encoded><![CDATA[<p>&#8221; I’m thinking it’s going to be a really bad idea to use Air Malta after 2013. We’ll be waiting for Joseph and Michelle, for Jason, for Silvio, for Anglu, for Mr and Mrs Simone Cini, for Mr and Mrs Charlon Gouder, and – why not? – for Judge and Mr Consuelo Herrera and their nice friends Mr and Mrs Carmen Pullicino Orlando. &#8221; </p>
<p>Oh my! I just might forget about the shambles the current administration has created at the national airline and vote them back into power because of this.</p>
<p>Daphne, this very thing happens regularly at Air Malta right now and it has happened for years. I know for a fact that Air Malta planes regularly have to wait for MPs, speakers and MEPs from the PN&#8217;s ranks because they didn&#8217;t get up early enough to beat the morning traffic, or they simply could not be bothered to board the plane with the rest of the plebs&#8230; </p>
<p>At least if you&#8217;re going to try scaring people about how bad a Labour government could be, try doing it with stuff their counterparts aren&#8217;t already doing.</p>
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		<title>
		By: Iro		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352908</link>

		<dc:creator><![CDATA[Iro]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 20:52:21 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352908</guid>

					<description><![CDATA[Below is the answer received from AirMalta following a complaint concerning a party of 23 who arrived at the Air Malta check-in desk a few minutes late, because of coach problems beyond their control, with the plane still on the runway and the stairs to the aircraft still in place.  

Air Malta officials in France and Malta had been made aware of the likely delay over two hours before the flight check-in time and despite the assurances they gave that it would be all right, the entire party was left behind - even though the plane took off almost 30 minutes after the party arrived.

&quot;Dear Sir,

We would like to thank you for sparing your time in putting your thoughts in writing.

We wish to emphasise that here at Air Malta, ensuring total customer satisfaction is one of the maxims that guide our mission as a leading service provider in the travel and transportation industry without detracting from the importance of us continually trying to reach the highest possible levels of Customer satisfaction.

With regards to your case, kindly note that every airline is bound with a scheduled time that has to follow in its operations. Flight timings can only be delayed for operational or technical reasons that concern the airline involved. For matters outside the airline’s parameters, the airline cannot even consider to do any delay.

In light of the above, Air Malta is not liable for the loss of your flight as all the agents involved followed the procedure according to our rules and regulations. Moreover, the incident happened had nothing to do with Air Malta and thus we cannot deal with matters outside the airline’s control. Check-in opens two hours prior departure and closes forty-five minutes before as it did in your case.

We apologise for the inconvenience you experienced but we cannot offer any compensation with regards to your query.

Thank you for your kind attention.


Best Regards,

Aaron Fenech &#124; Customer Care Representative&quot;]]></description>
			<content:encoded><![CDATA[<p>Below is the answer received from AirMalta following a complaint concerning a party of 23 who arrived at the Air Malta check-in desk a few minutes late, because of coach problems beyond their control, with the plane still on the runway and the stairs to the aircraft still in place.  </p>
<p>Air Malta officials in France and Malta had been made aware of the likely delay over two hours before the flight check-in time and despite the assurances they gave that it would be all right, the entire party was left behind &#8211; even though the plane took off almost 30 minutes after the party arrived.</p>
<p>&#8220;Dear Sir,</p>
<p>We would like to thank you for sparing your time in putting your thoughts in writing.</p>
<p>We wish to emphasise that here at Air Malta, ensuring total customer satisfaction is one of the maxims that guide our mission as a leading service provider in the travel and transportation industry without detracting from the importance of us continually trying to reach the highest possible levels of Customer satisfaction.</p>
<p>With regards to your case, kindly note that every airline is bound with a scheduled time that has to follow in its operations. Flight timings can only be delayed for operational or technical reasons that concern the airline involved. For matters outside the airline’s parameters, the airline cannot even consider to do any delay.</p>
<p>In light of the above, Air Malta is not liable for the loss of your flight as all the agents involved followed the procedure according to our rules and regulations. Moreover, the incident happened had nothing to do with Air Malta and thus we cannot deal with matters outside the airline’s control. Check-in opens two hours prior departure and closes forty-five minutes before as it did in your case.</p>
<p>We apologise for the inconvenience you experienced but we cannot offer any compensation with regards to your query.</p>
<p>Thank you for your kind attention.</p>
<p>Best Regards,</p>
<p>Aaron Fenech | Customer Care Representative&#8221;</p>
]]></content:encoded>
		
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		<title>
		By: yor/malta		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352879</link>

		<dc:creator><![CDATA[yor/malta]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 20:22:44 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352879</guid>

					<description><![CDATA[In reply to &lt;a href=&quot;https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352149&quot;&gt;ciccio&lt;/a&gt;.

No they are not because they somehow end up getting a cut just because they are there, just like feudal lords.]]></description>
			<content:encoded><![CDATA[<p>In reply to <a href="https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352149">ciccio</a>.</p>
<p>No they are not because they somehow end up getting a cut just because they are there, just like feudal lords.</p>
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		<title>
		By: Luo		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352875</link>

		<dc:creator><![CDATA[Luo]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 20:18:06 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352875</guid>

					<description><![CDATA[Just wait till they&#039;re in government. ]]></description>
			<content:encoded><![CDATA[<p>Just wait till they&#8217;re in government. </p>
]]></content:encoded>
		
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		<title>
		By: TROY		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352823</link>

		<dc:creator><![CDATA[TROY]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 19:27:27 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352823</guid>

					<description><![CDATA[I&#039;ve said it before and I&#039;ll say it again: it has always been Air Labour.]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve said it before and I&#8217;ll say it again: it has always been Air Labour.</p>
]]></content:encoded>
		
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		<title>
		By: P Shaw		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352712</link>

		<dc:creator><![CDATA[P Shaw]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 17:23:34 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352712</guid>

					<description><![CDATA[The MLP activists historically considered Air Malta to be their property, where they can do as they please (same concept existed for Telemalta and Enemalta). Just ask il-Lallu (Charles Butigieg) who employed a lot of diehard Laburisti from Mellieha during the eighties.

This incident is a clear signal that this attitude and mindset is still prevalent.

By the way, did anyone investigate whether the recent power outages were an act of sabotage? It is an open secret that the GWU / MLP have full say of what happens within Enemalta.]]></description>
			<content:encoded><![CDATA[<p>The MLP activists historically considered Air Malta to be their property, where they can do as they please (same concept existed for Telemalta and Enemalta). Just ask il-Lallu (Charles Butigieg) who employed a lot of diehard Laburisti from Mellieha during the eighties.</p>
<p>This incident is a clear signal that this attitude and mindset is still prevalent.</p>
<p>By the way, did anyone investigate whether the recent power outages were an act of sabotage? It is an open secret that the GWU / MLP have full say of what happens within Enemalta.</p>
]]></content:encoded>
		
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		<title>
		By: Philip Apap Bologna		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352688</link>

		<dc:creator><![CDATA[Philip Apap Bologna]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 16:48:30 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352688</guid>

					<description><![CDATA[A flight departure delay from Milan was classified as a very serious incident deserving investigation and was given prominence on the front page of The Times.

With all the cost-cutting. at least our airline’s management can now pick and choose what they consider as very serious and deserving of an investigation, otherwise, we will need to employ even more of those foreign experts and that would require even more serious investigations. Spin on... Philip.]]></description>
			<content:encoded><![CDATA[<p>A flight departure delay from Milan was classified as a very serious incident deserving investigation and was given prominence on the front page of The Times.</p>
<p>With all the cost-cutting. at least our airline’s management can now pick and choose what they consider as very serious and deserving of an investigation, otherwise, we will need to employ even more of those foreign experts and that would require even more serious investigations. Spin on&#8230; Philip.</p>
]]></content:encoded>
		
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		<title>
		By: verita		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352654</link>

		<dc:creator><![CDATA[verita]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 16:19:37 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352654</guid>

					<description><![CDATA[So now when we are late  all we have to do it to contact the AIR MALTA  desk at the aiport  and demand that the  flight  be held up for our convenience, citing previous examples.]]></description>
			<content:encoded><![CDATA[<p>So now when we are late  all we have to do it to contact the AIR MALTA  desk at the aiport  and demand that the  flight  be held up for our convenience, citing previous examples.</p>
]]></content:encoded>
		
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		<title>
		By: Ganna		</title>
		<link>https://daphnecaruanagalizia.com/2012/08/now-this-is-true-arrogance/#comment-352649</link>

		<dc:creator><![CDATA[Ganna]]></dc:creator>
		<pubDate>Mon, 20 Aug 2012 16:15:18 +0000</pubDate>
		<guid isPermaLink="false">http://daphnecaruanagalizia.com/?p=22402#comment-352649</guid>

					<description><![CDATA[Please tell us what you heard, and how he blocked the flight from going its very interested to know. Thanks.]]></description>
			<content:encoded><![CDATA[<p>Please tell us what you heard, and how he blocked the flight from going its very interested to know. Thanks.</p>
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